Refund Policy

We want you to be confident about subscribing to Companaro. If the service isn't right for you, we offer a clear refund window.

0. You start free

Every account starts free — you chat free before any payment, so you are only ever charged when you choose to continue. The refund window below applies to payments made after that.

1. The 3-day refund window

You can request a full refund within 3 days of your first paid subscription on Companaro, provided you have not exceeded what we consider significant use of the service. "Significant use" generally means under 100 messages exchanged with the friend in that period.

2. How to request a refund

• Email [email protected] from the email associated with your subscription.
• Include your order ID or the date of payment, and a short note about why you are requesting a refund (this helps us improve, but you don't have to justify yourself).
• Refund requests are reviewed within 3 business days. Approved refunds are returned to the original payment method within 7–10 business days, depending on your bank or card network.

3. Cancellation (no refund needed)

You can cancel your subscription at any time, with or without a refund request. After cancelling:

• You keep access until the end of the current billing period.
• You will not be charged again.
• If you want to come back later, you can re-subscribe. Your conversation memory is retained for 90 days after cancellation, then permanently deleted.

4. Renewals after the 3-day window

After the first 3 days, subscriptions are non-refundable for the current billing period, but you can still cancel future renewals at any time. We do not pro-rate partial months.

5. When refunds are not available

• If significant use has occurred (typically 100+ messages) within the 3-day window.
• If the request is made more than 3 days after the original payment.
• For accounts terminated for violating the Terms of Service (e.g. attempting to use the service for sexual or explicit content, or for users under 18).

6. Chargebacks

Please contact us before initiating a chargeback with your card or bank. We can almost always resolve the issue faster directly. Chargebacks initiated without first contacting support may result in account suspension.

7. Contact

For any refund question or dispute, write to [email protected]. We respond within 24 hours.

8. Operator

This service is operated by Companaro Technologies (OPC) Pvt Ltd, with registered office at 400A, 4th Floor, 12 Ajit Singh, Yusuf Sarai Commercial Complex, Green Park, New Delhi — 110016. CIN: U62010DL2026OPC466160.

Last updated: 26 May 2026.